By using this website, you’re agreeing to these terms. If you don’t accept the terms, don’t ask us to find you a supplier. We recommend that you print these terms and conditions from time to time and keep a copy. You should do the same for any terms and conditions given to you by your chosen local supplier.
This section details what you have agreed to as a dinkd user
Dinkd will confirm your right to be forgetten. There is an option to delete your account in it's entriety from the dinkd database.
If you are having trouble finding this option you can contact info@dinkd.co.uk and we will remove your data manually.
If you chose to exercise the right to be forgotten, Dinkd will not be liable for any lost data.
All suppliers agree to the Dinkd Supplier Code of Conduct.
We act as an introducer between you (the customer) and local suppliers and these terms are for the use of the Dinkd website only. The terms on which the work or repair is completed are as agreed between you and your chosen supplier.
We remind all suppliers to give customers a copy of their terms and conditions, if applicable, when they provide a quote. If your chosen supplier hasn’t, please ask before you accept the quote. In the event of a conflict between the Dinkd website terms and your chosen supplier terms, the Dinkd terms will prevail, except in relation to job booking, payment and the guarantee where sections 3, 4 and 6 of these terms will prevail and take precedence.
You should be aware that although Dinkd will make best efforts to supply a trusted supplier the ultimate responsibility lies with you in ensuring you are happy with the terms on which the work will be completed and that the supplier is equipped to do the work you need.
Specifically we do not :
Should you have any doubts with your chosen supplier then you should and can cancel the job and let us know. We will then investigate the supplier and take appropriate action, potentially removing them from our service.
Suppliers when they purchase a 'dink' understand that this is a purchase of a lead to quote to a potential client. There is no understanding that they will win the work.
All prices quoted by suppliers on this site are their best effort estimates based on the information you provide.
The prices are not a commitment to carry out the work at the estimated price.
You have the right to cancel the work at any time before the work is actually carried out, though in some cases a cancellation charge may apply.
The process for booking a dink is as follows :
If you need to reschedule your job just ask your supplier. Once you’ve agreed another time, your supplier will be able to change the date and time and send you an updated booking confirmation.
You can cancel the job at any point of this process, but if you cancel the job after accepting the quote you may be charged either a cancellation charge, reasonable costs for work already carried out or materials already purchased and a restocking fee. To cover any reasonable inconvenience to the supplier, a cancellation charge will also apply if a mobile supplier cannot gain access to your premises. In this case, they will call you and wait a minimum of 10 minutes, but leave if they still cannot get access after this time.
Once the work is completed, you should make payment as soon as possible to the supplier.
If you choose a mobile supplier, it’s your responsibility to give them access to your property.
If you wish to make a complaint about the work, you should in the first instance contact the supplier directly to try to resolve the issue. If you are unable to get in touch with your supplier in a reasonable timescale, please get in touch with us through our Contact page and we will do our best to help.
Please note however that as the terms and conditions for the work are as agreed between you and your chosen supplier which we are not party to, any dispute or conflict in relation to the condition or quality of the work, or the way it was completed is ultimately your responsibility. We are under no obligation to provide you with a refund or compensation.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any matter that we cannot exclude or limit as a matter of law. We introduce customers to tradespeople to provide the services described on the website, and are not responsible or liable for the end services that are provided. Therefore, to the extent permitted by law, (a) we disclaim any warranties, express or implied, and (b) other than as set out above, we are not liable for any loss or damage — direct or indirect and whether arising in contract, tort, or otherwise — even if we have been advised of the possibility of this loss or damage. These limitations don’t affect your statutory rights under the Consumer Rights Act 2015, if applicable and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
From time to time, we might need to contact you about your job request or booking. We’ll normally do that over email, which is why we need a valid email address from you if you agree to take a service through us.
In signing up to Dinkd we assume you agree to receive emails regarding the status of your dinks. You can unsubscribe but this means you will need to login to Dinkd to view the dink statuses
You can contact us through our Contact page on the website
We have the right to remove any service or supplier on our website at any time. We don’t have to give any notice, and if we do remove a service, we won’t be responsible to you. We also have the right to change these terms and conditions at any time, for example if we change our processes or if there are changes to laws or regulations which require us to update them. The terms and conditions applying to your use of the service will be those in force at the time you post a Dinkd.
The copyright, trademarks and all other intellectual property rights in the material contained on this website belong to us or their licensed owner. This includes database rights, design rights, rights in know-how, rights in inventions (whether registered or unregistered), patents and all rights to apply for registration. You are permitted to use this material or content only as expressly authorised in writing by us or our licensors. You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content. If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately. The images, logos and names on this website are to identify us, a Dinkd company or any other organisation and their products and services. They’re our trademarks or the trademarks of the other organisation. Nothing on this website gives anyone any licence or right to use any image, logo or name.
The services described on this website are only available in Britain (unless we’ve said otherwise) and these terms and conditions are bound by the laws of whichever country the property for which you require the service is in – England, Wales or Scotland.
We may monitor and record our calls and emails, so we can find out where we need to improve and check we’re keeping to our normal practises and procedures.
Dinkd is © Dinkd 2018 Registered Address : Dinkd, East House, 109 South Worple Way, London, SW14 8TN Our registered company number is: 10306794
Although we do our best to check all the information on this website, mistakes do happen – so we can’t warrant that all the information is accurate or complete. We won’t be responsible for checking that the information is accurate or complete, or if any person relies on the information. We do not warrant that the functions on this website, or which you can access from this website, will be uninterrupted or free from errors, that we will correct any errors, or that this website or the server that makes it available are virus or bug free or represent the full functionality (range), accuracy and reliability of the materials. We are not responsible if you cannot access or use the site due to the failure of any machine, data-processing system or transmission link, any period of maintenance, change, repairs, alteration to or failure of computer systems, any industrial dispute or anything beyond our reasonable control.
This privacy policy is about how we use personal information about individuals, sole traders or partnerships. It doesn’t apply to the information we hold about companies or other organisations.
We believe it’s important to protect your privacy. So we’re committed to giving you a personal service that meets your needs, at the same time as protecting that privacy. This policy explains how we’ll collect information about you and then use it to give you a good service. It also goes into the security measures we take to protect your privacy, and expands on a few things that we won’t do.
When we first ask you for your personal information we’ll ask you if you want to receive information from us about our other products and services. You can change your mind at any time.
We may use your information to :
We may also monitor any communications we have with you, like emails. This is just to make sure we’re providing you with a good service and meeting our regulatory and legal responsibilities.
We’ll use the contact information you’ve given us when we need to get in touch. So we might email you, give you a ring, send a text or use another form of electronic communication. If we’re getting in touch to tell you about offers, we’ll try and use your preferred contact method. We can stop sending you these offers at any time though, you just have to contact us and give us your details.
In order to find someone to perform the services you requested, we will first share your postcode and the job details with the suppliers in your area in order to find someone. Once you have chosen a supplier, we will then pass on your information in order that they can contact you.
We may allow other people and organisations to use your information.
We have strict security measures to protect your personal information. This includes following our security procedures (like checking your identity when you call us) and encrypting all the data on our websites.
If you talk to us over the internet, we may occasionally email you about our services and products – unless you said you’d prefer us not to when you first gave us personal information through our website. If you don’t want us to send you these emails anymore, send us an email (to the address below) to let us know. Remember that communications over the internet like emails and webmails (messages sent through a website) aren’t secure unless you’ve encrypted them. These kinds of messages may go through a number of countries before they are delivered. That’s just the nature of the internet, so we can’t accept responsibility for any unauthorised access or loss of personal information if it’s beyond our control.
We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can improve things like layout, function and design.
A cookie is a piece of information stored on your computer’s hard drive that records how you’ve used a website. The next time you visit that website, it can tailor your options based on the information it has stored about your last visit.
You can normally alter the settings of your browser to prevent it from accepting cookies, or to tell you when a website tries to put a cookie on your computer. (But you might not be able to use some of the products or services on our website without cookies). Have a look at our cookies policy to find out more about cookies and how to manage them.
If you’d like any more information, or you have comments or questions about our privacy policy, write to us at: © Dinkd 2018 Registered Address : Dinkd, East House, 109 South Worple Way, London, SW14 8TN We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.
Cookies are what websites use to improve and personalise your visits to that site in the future. They’re used by websites, apps and mobile sites to ‘remember’ you – either just for one visit (a session cookie) or for repeat visits (a persistent cookie). Cookies do lots of different jobs, like letting you navigate between pages easily, storing your preferences, and generally improving your experience of a website. It’s all to make the interaction between you and the website faster and easier. A cookie is a simple text file that’s stored on your computer (or mobile device) by a website’s server. Only that server will be able to see what’s on that cookie. Each cookie will contain anonymous information like your unique identifier number and the site you’re visiting, along with some other digits and numbers. This information lets the website remember things like your preferences, or what’s in your shopping basket. So each cookie is unique to your browser.
We use cookies to find out who you are (once you’ve logged in) and what device you’re using. We use three kinds of cookies:
If you don’t want us to use cookies in your browser, you can: